Who We Are
Thank you for your interest in J. Huber & Associates, a management consulting firm that specializes in reducing process costs by improving customer service.
For two decades, J. Huber & Associates has been a proven resource for transforming manufacturing and distribution operations. Over the past thirteen years, Mr. Huber has now applied this experience to library operations. The results have been a dramatic improvement in both library customer service and productivity performance. more
What We Do
Please feel free to contact Mr. Huber directly to discuss your issues and opportunities regarding:
Improving Service While Reducing Cost
Transform your new book delivery service performance
Transform your holds/reserves delivery process
Optimize your delivery routes and system
Improve your branch staff circulation productivity
Create a Culture of Change at your Library
Create Your Purposed-Based Library
Develop your Community Pyramid of Heirachial Needs
Develop Value Based Dashboard Metrics
Create a Resource Staffing Plan
Create a Targeted Marketing Plan
Become the focal point for community transformation
What We Provide
Once we have evaluated your needs we can provide:
On-site process design and project management support
Holds Label Solution Design and Implementation
No-Totes Solution Design and Implementation
Service and cost improvement work shops and webinars
Architectural process design consultation
Off-site Lean and Purposed-Based project management support and consultation
The Holds Label 'One and Done' Solution at Johnson County Library
JCL adopted J Huber & Associates 'One n Done' Holds Label a number of years ago and they could not be more thrilled with the results. This video shows the Eight Up label solution using a standard laser printer and the one up label solution using the sticky receipt paper to create a holds label. Libraries across the country are installing the 'One n Done' Solution, contact John Huber at firstname.lastname@example.org for more information.
Improving Customer Service- Carrollton Public Library
Great example of a library using a customer's view to improve customer service. This video is the simulated before and after video of service improvements ideas. Carrollton Public did a great job embracing service improvement/ cost reduction concepts from John Huber's Lean Library Management Book and workshops. Find out more about Carrollton's project by reading John Huber's new book - The Purposed-Based Library.
Explore Tulsa- J. Huber & Associates and Tulsa City / County Library
This is a great video produced by the 'Explore Tulsa' group about my relationship with the Tulsa City/County Library and other libraries across the country. It also shows the 'no tote' solution. Enjoy!
The productivity and capability of any delivery system is driven by the type of container the operation uses. Tote boxes are a highly inefficient means to transport and deliver books. Automated sorting systems rarely live up to the promise resulting in extra labor efforts. longer delivery times and high maintenance costs. To learn more about our solution to delivery systems, click here.