By applying our vast knowledge of Lean improvement efforts we can show your organization not only how to drive down your costs but to dramatically improve your customer service performance along the way. In fact, we use customer service improvement to drive your cost improvement results!

 

Typical savings from a Lean Library effort can include: 

• 50-75% reduction in new book delivery lead-time/backlog

• 50-75% reduction in customer holds/reserves delivery lead-time

• 20-45% reduction in service delivery costs

• 25-40% improvement in Book Service Days Available

• 10- 80% reduction in overtime

• 25-90% reduction in injury related tasks

• 25-90% reduction in internal book damage

• 10-20% reduction in materials budget allocation

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By streamlining your services, you can free staff to pursue your library's true purpose; to seek, engage and transform your community. Let us help you survive the current challenges of budget cuts, skeptical city managers, changing technology, aggressive competitors and ever increasing customer expectations. Let us help you succeed by developing value driven dashboard metrics that will engage your community in self transformation. Let us help you grow by embracing eBooks, leveraging your library footprint, and embracing a "pull' demand management approach.

 

 

Click on the following links to learn more about our library design solutions including: